All transactions are processed in AUD.
MARKETING PRE PAID EVENTS
Any cancellation to pre paid marketing events at any LUCAS Restaurant must be notified within 24 hours of the event’s date otherwise charges will occur.
SHIPPING AND DELIVERY POLICY
We deliver products Australia wide using Australia Post, however at this time we do NOT accept international deliveries through our website, please contact us at firstname.lastname@example.org to enquire about a special order.
Unless otherwise stated shipping costs are influenced by the weight of the product(s) and your location; exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched via Registered Post within 3 business days and shipping times are estimated between 5-7 business days depending on your location within Australia.
CUSTOMER SERVICE POLICY
LUCAS is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 5-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where goods are faulty, have been wrongly described or are different to the product purchased on the website.
When purchasing from LUCAS your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us.
Treat this card like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced. Not redeemable for cash. Cash will not be given for any unused balance. Purchases exceeding the available balance require the difference to be paid by other methods. In the event of any dispute, the decision of LUCAS Restaurants is final. LUCAS Restaurants reserves the right to amend these terms and conditions without prior notice. This card is only valid for use at LUCAS Restaurants, please see website for a list of venues.
GIFT VOUCHERS BONUS OFFER
- Offer available between 9am AEST Wednesday 15 November 2023, and 11.59pm AEST Sunday 24 December, 2023.
- Blackout dates apply to bonus vouchers, not valid between November 1 and December 31.
- Vouchers and added value is redeemable in venue only, and cannot be used in conjunction with any other offer.
- Vouchers do not expire.
- Added value voucher will be emailed separately and may take up to three business days to process.
- Vouchers are redeemable at all LUCAS venues, including new locations opening in 2024 and beyond.
- LUCAS reserves the right to change offer at any time.
We endeavour to keep all information contained on LUCAS websites up-to-date. However, prices, listings, articles and other information are subject to change and are for information purposes only. LUCAS assumes no responsibility for errors or omissions noted on the aforementioned websites. Please verify all information via email or by telephone.
Publications, products, company names, content, graphical elements or services referenced or used herein or on the site are the exclusive trademarks of their respective owners, and any use of trademarks is strictly prohibited without the express permission of their owners.
LINKS TO THIRD PARTY WEBSITES
LUCAS websites may contain hyperlinks to websites operated by parties other than those within LUCAS. LUCAS does not control such websites and is not responsible for their content. Inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
LIMITATION OF LIABILITY
Neither LUCAS nor any of its directors, employees or other representatives, or the developer, Internet Service Provider or carrier of the website, will be liable for damages arising out of or in connection with the use of LUCAS websites. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.